Online Certificate Programs in Customer Service
As a customer service representative, you're the face of the company and the first point of a customer's contact. You have an enormous opportunity to make a customer's experience the best they've ever had--or have them talking for years about how they'll never do business with "your" company. Most customer service jobs involve working out of call centers, and representatives need to be comfortable performing basic computer operations. As part of the customer service job, you'll be given extensive training specific to your own company and industry, but degrees in customer service jobs imply a certain level of potential competency to an employer.
Education and Career Opportunities in Customer Service
At a minimum, most customer service jobs require a high school diploma, with many requesting representatives who have an associate's or bachelor's degree. The good news is that once you secure a customer service job, you can take online degree courses in computers or business to advance your customer service career.
The Bureau of Labor Statistics predicts that customer service jobs are expected to grow by 18 percent between 2008 and 2018. The potential for growth is estimated to provide about 400,000 new jobs over the next decade.
It's a career that has promising financial earnings potential. The median wage for a customer service representative in 2009 was $30,290 with the lowest 10 percent earning $19,410 and the highest 90 percent earning $49,020.
Kaplan University is focused on recognizing the achievements of military and veteran students and offers the flexibility of an online education. Eligible students can receive college credit for prior military experience and coursework—up to 75 percent of the credit needed for a Kaplan University undergraduate degree.*
- AAS in Business Administration - Customer Service
- AAS in Business Administration - Retail Management
- AAS in Business Administration
- AAS in Business Administration - Business
Continue your education with Strayer University. We offer convenient degree options designed with the working adult in mind — study online, on campus in the evening and weekends, or through a combination of both.
- Undergrad Cert: Bus Admin: Management
- AA: Business Administration
As the largest private university in North America, University of Phoenix has locations nationwide, and is available online in most countries around the world. Whether you're seeking a college degree at an associate's, bachelor's, master's, or doctoral level, we can help you reach your academic goal and sooner than you might think.
- A.A. in Business Foundations
- A.A. in Foundations of Business
Rasmussen College is accredited by the Higher Learning Commission, a Commission of the North Central Association of Colleges and Schools (NCA 30 LaSalle Street, Suite 2400 Chicago, IL 60602-2504).
- Business Management Associate Degree - Call Center Management
- Business Management Associates - Business Administration
Turn your talent for design or technology into a viable career at the Academy online. You'll learn from experienced industry pros and gain valuable real-world knowledge. You'll complete your coursework 100% online, at the times and places that fit your schedule. And you'll get the skills and confidence you need to succeed.
- Associate of Science in Retail Merchandise Management
Expand your career horizons with an online degree from Everest University Online. Balance work and family while you study for your Associate's, Bachelor's, or Master's degree.
- Business (Associate's)
Tradition. Academic Excellence. Online Convenience.
Thanks to Florida Tech offering intensive degree programs 100% online, students located all over the world have the opportunity to access the same world-class education as those who attend classes on the main campus in Melbourne, Florida. As a Florida Tech online student, you'll experience dynamic individualized relationships with your instructors. Working online with Florida Tech professors and students in an interactive environment provides you with a unique educational experience.
- Associate of Arts in Business Administration
Take your career to new heights with Colorado Tech ! Since 1965, Colorado Technical University has helped thousands of students achieve success in business, management and technology careers. Learn more today.
- Associate's Degree in Business Administration (ASBA)
Baker College Online is fully accredited and offers over 40 programs that will help you earn your Certificate, Associate, Bachelor, Master's or Doctorate degree affordably. Learn more now.
- Associate of Business - General Business
Pursue your degree online with New England College. We offer associate degree programs in liberal studies and business administration, and a bachelor's degree program in business administration with concentrations in accounting, computer science, management, and marketing.
- Associate of Arts in Business Administration
