Customer Service blurb
As a customer service representative, you're the face of the company and the first point of a customer's contact. You have an enormous opportunity to make a customer's experience the best they've ever had--or have them talking for years about how they'll never do business with "your" company. Most customer service jobs involve working out of call centers, and representatives need to be comfortable performing basic computer operations. As part of the customer service job, you'll be given extensive training specific to your own company and industry, but degrees in customer service jobs imply a certain level of potential competency to an employer.
Education and Career Opportunities in Customer Service
At a minimum, most customer service jobs require a high school diploma, with many requesting representatives who have an associate's or bachelor's degree. The good news is that once you secure a customer service job, you can take online degree courses in computers or business to advance your customer service career.
The Bureau of Labor Statistics predicts that customer service jobs are expected to grow by 18 percent between 2008 and 2018. The potential for growth is estimated to provide about 400,000 new jobs over the next decade.
It's a career that has promising financial earnings potential. The median wage for a customer service representative in 2009 was $30,290 with the lowest 10 percent earning $19,410 and the highest 90 percent earning $49,020.
Earn a high quality degree in Business, IT, Education, or Communications. Jones International University® offers self-paced bachelor's and master's degrees tailored to your needs.
- MABC in Leading the Customer-Driven Organization
- MBA in Leading the Customer-Driven Organization
- M.Ed. in Corporate Training & Knowledge Management
As the largest private university in North America, University of Phoenix has more than 200 locations, and is available online in most countries around the world. Whether you're seeking a college degree at an associate's, bachelor's, master's, or doctoral level, we can help you reach your academic goal—and sooner than you might think.- M.B.A.
- Master of Mgmt
Expand your career horizons with an online degree from Everest University Online. Balance work and family while you study for your Associate's, Bachelor's, or Master's degree.- Business Administration (Master's)
Capella is an accredited, online university where you'll experience unparalleled support, join a community of accomplished professionals, and be challenged with rigorous academics. Learn more about our online doctoral, master’s, MBA, undergraduate, and certificate programs by answer a short form.
- MBA - General Business Administration
- MS - Training and Performance Improvement
- MS - General Human Resource Management
A graduate degree really can make a difference, especially when it's from DeVry University's Keller Graduate School of Management. Online, evening and weekend classes are available.- Master's-Business Administration
- Master's-Human Resource Management
- Graduate Certificate-Business Administration
- Graduate Certificate-Human Resource Management
Virginia College continues the tradition of giving lives new direction, fulfilling our mission statement to students wherever they live and offering the chance to pursue a degree while maintaining commitments to work and family.- MBA
- MBA - Business Administration - Management
Earn the degree you've always wanted at Ashford University. Achieve your goals with the resources you need, including an innovative online classroom and a supportive environment. Your education at Ashford University is a shared experience that unites you with students and faculty around the world. Ashford University is defining the modern college experience.- MBA - No Specialization
- MA/Organizational Management - Human Resources Management
Take your career to new heights with Colorado Tech Online! Since 1965, Colorado Technical University has helped thousands of students achieve success in business, management and technology careers. Learn more today.- Master of Science in Management - Business Management
American InterContinental University Online's flexible curriculum allows you to study when and where it's most convenient. Earn your degree at an accelerated pace from an accredited school that is respected by employers.- MBA - Management
California State University, Monterey Bay’s online MBA program was originally created for experienced executives with a focus on global business, corporate leadership and technology. The program now offers two unique tracks to suit the needs of both experienced executives and those aspiring to become executives.
- Master of Business Administration
